Privacy Policy
Privacy Policy
Smoke Station Ltd
Smoke Station UK (“we”, “us”, “our”) operates https://smokestation.co.uk. We are a limited company registered in England and Wales. Our registered office is in London, United Kingdom. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.
1. Information We Collect
Personal details you give us: name, billing/shipping address, email address, phone number, and payment information (processed by Stripe/PayPal – we never store full card details).
Account information: username, encrypted password when you create an account.
Newsletter subscribers: email address.
Automatically collected data: IP address, browser type, device information, and browsing behaviour via Google Analytics 4 and cookies.
2. How We Use Your Information
To process and fulfil your orders (including passing details to dropshipping partners when necessary).
To manage your account and provide customer support.
To send marketing emails (you can unsubscribe at any time).
To improve our website and prevent fraud.
3. Legal Basis (UK GDPR)
Contract: to fulfil your order and provide account services.
Legitimate interests: analytics, fraud prevention, and marketing (where you have not opted out).
Consent: newsletter subscriptions and non-essential cookies.
4. Sharing Your Information
Payment processors (Stripe, PayPal).
Shipping/dropshipping partners (only name, address, and order details).
Google Analytics (anonymised data).
Law enforcement when legally required.
5. Cookies
See our separate Cookie Policy below.
6.Your Rights
You have the right to access, correct, delete, or restrict your personal data, and to object to marketing. Contact us at the email below. You can also complain to the UK Information Commissioner’s Office (ico.org.uk).
7. Data Retention
We keep order data for 7 years (UK tax law). Account data is kept until you delete your account.
8. International Transfers
Some partners (e.g., Google) may process data outside the UK under UK adequacy decisions or Standard Contractual Clauses.
Contact us: Info@smokestation.co.uk
Terms and Conditions (Terms of Service)
Smoke Station Ltd
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Acceptance
By using SmokeStation.co.uk you confirm you are at least 18 years old and agree to these Terms. -
Age Restriction
You must be 18 years or older to place an order or create an account. We do not sell to minors. -
Products
All products are sold as smoking accessories for legal herbal tobacco and other lawful substances only. You are responsible for complying with UK laws. -
Prices & Payment
Prices include VAT where applicable. We accept payment via Stripe, PayPal, and major cards. -
Shipping & Delivery
We ship within the United Kingdom only. Delivery times are estimates. Risk passes to you on delivery. -
Refunds & Returns
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14-day return right for unopened, unused items (UK consumer law).
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No returns on smoking papers, filters, pipes, or any item that has been opened/used for hygiene reasons.
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Return shipping costs are paid by the customer unless the item is faulty.
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Account Responsibility
You are responsible for keeping your login details secure. -
Intellectual Property
All content on this site is owned by Smoke Station UK or its licensors. -
Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential loss. -
Governing Law
English law applies. Courts of England and Wales have exclusive jurisdiction. -
Changes
We may update these Terms. Continued use of the site means you accept the changes.
Cookie Policy
We use cookies and similar technologies on SmokeStation.co.uk.
Essential cookies – required for login, checkout, and site security (always active).
Analytics cookies – Google Analytics 4 (used to improve the site).
Marketing cookies – currently none. You can manage preferences via the cookie banner on your first visit or by changing your browser settings.